Terms & Conditions

Land Arrangements will be priced in Canadian Dollars unless otherwise stated.

What is Included:

• One Suitcase & One Carry-on for all transfers
• Meals as listed in your itinerary
• Private & Shared Tours as listed in your itinerary
• Private & Shared Transfers as listed in your itinerary
• Accommodation as listed in your itinerary - twin share
• 24/7 support from our supplier in destination

What is not included:

• Passport fees
• Upgrades
• Additional sightseeing, activities outside of your itinerary
• Early check-in or late check-out unless otherwise stated
• Personal charges such as laundry, phone calls, SIM cards or room service
• Excess baggage charges and where applicable baggage not included in your airfare
• Some meals not listed in your itinerary
• Tips for service and experiences
• Visas
• Travel Insurance - we offer Manulife Insurance and can quote at time of deposit payment
• Your International & Domestic Airfare

Pricing does not include guaranteed early check-in at listed hotels unless otherwise stated in itinerary. Normal hotel check-in can range between 2pm-4pm.

Pricing does not include guaranteed late check-out at listed hotels unless otherwise stated in itinerary. Normal hotel check-out can range between 10am-12pm.

Deposit for Land Arrangements:

At the moment, our supplier in Australia is not processing deposits. They have agreed to hold land arrangements obligation free until such time they have a clear idea on when the Australian border will re-open to international visitors. You will be advised when the non-refundable deposit is required at which time you can decide to keep the reservation, move the holiday to a later date or cancel it without penalty. Once the deposit is paid, it becomes 100% non-refundable. The deposit amount varies and depends on the experiences included in the holiday.  Your deposit amount for your holiday is listed in your quotation.

Final Payment for Land Arrangements: 

Balance will be due 60 days prior to departure unless otherwise advised by South Pacific Journeys. 

Cancellations due to COVID-19 related government imposed travel restrictions:

• Once the non-refundable deposit is  paid, this deposit will be held on file as a Future Travel Credit with no expiry date for travel to same destination with the same supplier.

All other Cancellations:

• Cancellation 60 days or more prior to departure: Loss of Deposit
• Cancellation 30 - 59 days prior to departure: 50% Cancellation Penalty
• Cancellation 0 - 29 days prior to departure: 100% Cancellation Penalty
• There is no right to a refund for any unused services EXCEPT in the event that your travel destination imposes entry restrictions due to COVID-19.  In this instance, if final payment has been received, South Pacific Journeys will endeavor to secure refunds for all unused land arrangements. Refunds received less the non-refundable deposit will be returned to the original form of payment. 

Amendments to Land Arrangements: 

Amendments to your confirmed land itinerary prior to final payment will be permitted and will be subject to availability at time of amendment. Any changes to a confirmed itinerary may result in the itinerary being re-priced.

All amendments to confirmed itinerary after final payment has been received will be subject to availability; will be subject to South Pacific Journeys' $200CAD amendment fee plus any fees incurred by individual operators.

Important Notice: Pricing is based on current foreign currency exchange rates and is subject to change until such time final payment is received. In the event that the foreign currency exchange rates increase by more than 7% between the time a deposit is received and when final payment is due, South Pacific Journeys reserves the right to amend the final cost of the land arrangements. Once final payment has been received, all land pricing is guaranteed. This is in accordance with current TICO Regulations.

Passports:

All passengers are required to travel with a passport valid for six months beyond their return date.

Travel Insurance:

South Pacific Journeys highly recommends that all travellers be adequately covered for Trip Cancellation/Trip Interruption as well as Out of Country Emergency Medical (including COVID-19). We will offer you a quote for travel insurance at time of deposit. Depending on age, a completed medical questionnaire may be required.

Travel Restrictions:

The following tool will provide current restrictions for travel between countries. Please input your departure country, your destination country, your travel date and the nationality of the passport you hold.

We are providing this as a guide to help you plan your travel. We highly recommend consulting with your travel advisor prior to committing to any travel plans. Please be sure to review the disclaimer if you have any questions.  View tool here.

Visas:

Australia: You will be required to obtain an Electronic Travel Authority to enter Australia.  This ETA is valid for three months.  If approved, the ETA will be valid for up to 2 years, will be valid for multiple visits with a maximum length of stay of 3 months.  South Pacific Journeys may be able to facilitate the application process by issuing the ETA in office. Australia ETA applications are currently suspended due to the ongoing COVID-19 situation.

New Zealand: You will be required to obtain an Electronic Travel Authority to enter New Zealand.  This ETA is valid for three months.  If approved, the ETA will be valid for up to 2 years, will be valid for multiple visits with a maximum length of stay of 3 months.  The New Zealand ETA can only be obtained online at https://www.immigration.govt.nz.  Fees will apply.  New Zealand ETA applications are currently suspended due to the ongoing COVID-19 situation. For Australia only holidays where your international flight routing is via New Zealand, you will be required to obtain a New Zealand ETA to transit through New Zealand.

South Pacific Journeys' Responsibility:

South Pacific Journeys and Vision Travel Solutions act as agents for their clients in all matters pertaining to travel. They assume no responsibility nor liability in connection with the service of any train, vessel, carriage, aircraft, taxi, motor or other conveyances which may be used, either wholly or in part in the performance of its duty to the passenger; neither will they be responsible for any act, error or omission, or any injury, loss accident, delay or irregularity which may be occasioned by reason of any defect in any vehicle or through the neglect or default of any company or person engaged in conveying the passenger; or for any hotel proprietor, or hotel service, or for any other person engaged in carrying out the purpose for which tickets or coupons are issued. In the event that it becomes necessary or advisable for the comfort or wellbeing of the passengers, or for any reason whatsoever, to alter the itinerary or arrangements, such alterations may be made without penalty to the operators. Additional expenses, if any, shall be borne by the passengers. The airlines concerned are not to be held responsible for any act, omission, or event, during the time passengers are not on board their planes or conveyance. The passage contract in use by the Airlines concerned, when issued, shall constitute the sole contract between the Airlines and the purchaser of these tours and/or passenger. The right is reserved to withdraw any or all tours should conditions warrant, also to decline or accept or retain any passengers as members of the tours. South Pacific Journeys and Vision Travel Solutions or agent can assume no responsibility for lost tickets or coupons. South Pacific Journeys and Vision Travel Solutions or agent shall not be liable for any claims, losses, injury, death, damages, costs, expenses, delays or loss of enjoyment of any nature or kind whatsoever, resulting from events beyond our or a supplier’s reasonable control, including but not limited to acts of God, strikes, lockouts or other labour disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, floods, acts of terrorism, or the threat thereof, force majeure, quarantine, epidemics, or the threat thereof, attacks or bites by animals, pests or insects, the lack of appropriate medical care, sickness, evacuation, criminal activity or travel restraints imposed by government authorities. In addition, guest holds South Pacific Journeys and Vision Travel Solutions or agent harmless from its own negligence and assumes all risk thereof. Travellers are urged to regularly review the important information provided by the Canadian Government regarding international travel at www.travel.gc.ca.